Terms & Conditions

 

Your Statutory rights are not affected by any of the following store policies.


 


 

Agreement

By using the Website you agree to be bound by these Terms. We reserve the right to update these Terms from time to time and it is your responsibility to check for such changes. If you do not wish to accept the new Terms you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms.



Ordering Online

Ordering Online with us is safe and secure! We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

 

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

 

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

 

All orders are subject to acceptance and availability. If the goods ordered are not available, you will have the option either to wait until the item is available from stock or to cancel your order.

 

You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.

 

Return & Refund Policy

If you are not entirely satisfied with your purchase, we're here to help.


Return: 
You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and have the invoice or proof of purchase.


Refund: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If the product was returned as regarded to be faulty, we will refund you the money and will credit you with a certain amount of days, depending on your card issuer's policies.


Although if the product was returned on your own personal accords, we will provide you with a credit note of the amount that was paid for the product.


Please note: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

 

We do not do deliveries on the weekend (Saturday & Sunday) or bank holidays.

 

Country Delivery Type Price
United Kingdom Under £50 - First Class (1-3 days*) £6.00
United Kingdom Over £50 - First Class (1-3 days*) FREE
United Kingdom Extra Large Parcels - First Class (1-3 days*) £16
United Kingdom

Next Day Delivery

(Only on Mon-Thurs orders before 10:30am)

£8.50
Europe Standard (Small Orders) £20
Europe Standard (Large Order) £50
Guernsey/Jersey
Standard (Small Orders)
£12
Guernsey/Jersey
Standard (Large Orders) £19
Rest of the World Standard (Small Orders) £30
Rest of the World Standard (Large Orders) £50
Republic of Ireland Air Mail (7-10 working days*) £10
The Republic of Ireland Courier (3-5 working days*) £16

 

Small Orders are less than 1.5kgs in weight.


Large Orders are 1.5kgs to 15kg in weight.


Extra Large orders are over 15kg in weight.


 

*Please note the duration of how long your delivery will be is determined by the availability of our stock.

 

Mainland UK Residents

N.B. If upon receiving your delivery date via e-mail, you realise that you or another person will not be present to receive the delivery, you must contact our courier "APC" on 01554 835490 to arrange a suitable date for delivery of your order. Failure to do so will incur an extra delivery charge to redeliver your products.

 

Prices

All prices shown on the Website are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you a Dispatch Confirmation). Orders will be processed at our published prices of the time & date that the order was placed on.


If your delivery address is within the United Kingdom, no additional taxes will be charged to you. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.


Payment can be made by most major credit or debit card* or via your PayPal account. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you.

*We do not accept American Express Cards


 

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.

Your Statutory rights are not affected by any of the following terms and conditions.

 

Services & Conditions of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

 

Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of this website.

 

Limitation Of Liability & Warranty

CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

 

THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.

 

NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.

 

Trademarks

All trademarks appearing on the service are trademarks of their respective owners.